senduler

Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") are between you and Adam Williams, operating Senduler (sole proprietorship), based in Toronto, Ontario, Canada ("we", "us", "Senduler"). They govern your use of the Senduler form-backend service ("Service"). By creating an account or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

1. The Service

Senduler receives form submissions from websites you configure, stores them in a secure inbox, and delivers them according to your settings (notifications, webhooks, exports). You may manage multiple clients/workspaces under one agency account.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract. You must provide accurate registration information.

3. Your account

You are responsible for:

  • Keeping credentials secure
  • All activity under your account
  • Configuring forms, retention, access controls, and allowed origins appropriately
  • Ensuring users you invite (agency members, client viewers) comply with these Terms

Notify us promptly at security@senduler.com if you suspect unauthorised access.

4. Acceptable use

You must not use the Service to:

  • Collect or process data unlawfully or without appropriate privacy notices on your sites
  • Send spam, phishing, malware, or abusive content
  • Attack or probe the Service (rate limits and abuse controls apply)
  • Collect special-category data (health, biometrics, etc.) unless you have a lawful basis and appropriate safeguards
  • Ask visitors to submit passwords, payment card numbers, government ID, or API secrets in form fields
  • Circumvent plan limits, security controls, or another customer's isolation

We may suspend or terminate accounts that violate these Terms or pose a security risk.

5. Privacy and data processing

Your visitors' data (submissions)

You are the data controller for form submission data. We are your data processor. Processing is governed by our Data Processing Agreement and, where applicable, the SCC annex. You must accept the current DPA before live forms accept submissions.

You must provide appropriate privacy notices on your websites, including disclosure that submissions are processed by Senduler and stored in the United States. See our customer privacy snippet.

Your account data

We are the data controller for account, billing, and platform usage data. See our Privacy policy.

6. Plans, billing, and limits

Paid plans are billed via Stripe. Usage limits (submissions per month, client count, etc.) apply per your plan. We may change pricing with notice where required. Failure to pay may result in downgrade or suspension.

Free-tier limits apply as published on the pricing page.

7. Intellectual property

We retain rights in the Service, software, and branding. You retain rights in your form content and submission data. You grant us a limited licence to host, process, and transmit submission data solely to provide the Service.

8. Confidentiality and security

We implement security measures described in our security documentation and DPA. You must use HTTPS on your sites, protect webhook endpoints, and verify webhook signatures.

9. Service availability

We aim for reliable uptime but do not guarantee uninterrupted service. Maintenance, outages, and third-party failures may occur. Configure backups via export where your compliance programme requires them.

10. Termination

By you: You may close your account via Settings or by contacting support. Export submission data before closure where needed.

By us: We may suspend or terminate for breach of these Terms, non-payment, abuse, or legal requirement.

Effect: On termination, we delete or return submission data per the DPA and your retention settings, subject to legal retention obligations. Account data is retained only as long as necessary thereafter.

11. Disclaimers

The Service is provided "as is" to the extent permitted by law. We do not warrant that spam filtering, captcha, or abuse controls will block all unwanted submissions.

12. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability arising from the Service is limited to the fees you paid us in the twelve (12) months before the claim, or CAD $100 if you use a free plan.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.

Some jurisdictions do not allow certain limitations; your statutory rights may apply.

13. Indemnity

You will indemnify us against claims arising from your websites, your processing instructions, your privacy notices, or your breach of these Terms, except to the extent caused by our breach of the DPA.

14. Changes

We may update these Terms. Material changes will be notified where required (email or in-app notice). Continued use after the effective date constitutes acceptance unless applicable law requires otherwise.

DPA changes are versioned separately; you may need to re-accept the DPA in Settings → Compliance.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Except where mandatory law provides otherwise, you agree to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute arising from these Terms or the Service.

16. Contact

Adam Williams, operating Senduler
Toronto, Ontario, Canada

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